STORE POLICY
1. TERMS AND CONDITIONS
Effective Date: 07/04/2026
Welcome to www.mariehayes.net ("Website"). These Terms and Conditions govern your use of our Website and the purchase of products from Marie Hayes ("we", "our", "us").
1.1 Company Information
Marie Hayes is a UK-based business operated by Maria Dunham and Cleo Wakefield. Contact: orders@mariehayes.net
1.2 Use of Website
By using this Website, you agree to comply with these Terms. You must not misuse this Website or engage in unlawful activity.
1.3 Products
We sell silk scarves, physical gift cards, and e-gift cards. All product descriptions, images, and prices are subject to change without notice.
1.4 Orders
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order, including due to suspected fraud or pricing errors.
1.5 Pricing and Payment
Prices are listed in GBP (£) unless otherwise stated. International customers may be charged in local currency by their payment provider. Payment must be made at checkout via approved payment methods.
1.6 International Sales
We ship globally. When ordering from outside the UK, you are considered the importer of record and must comply with all applicable laws and regulations in your country.
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You are responsible for any customs duties, import taxes, VAT, or additional fees
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These charges are not included in our prices unless explicitly stated
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We are not responsible for delays caused by customs clearance
1.7 Shipping
Please refer to our Shipping Policy below for full details.
1.8 Intellectual Property
All content on this Website, including images, logos, and branding, is owned by Marie Hayes and may not be used without permission.
1.9 Limitation of Liability
To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from the use of our Website or products.
1.10 Governing Law
These Terms are governed by the laws of England and Wales.
2. PRIVACY POLICY
Effective Date: 07/04/2026
Marie Hayes is committed to protecting your privacy in accordance with the UK GDPR and Data Protection Act 2018.
2.1 Information We Collect
We may collect:
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Name
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Email address
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Billing and shipping address
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Payment details (processed securely via third parties)
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Order history
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IP address and browsing data
2.2 How We Use Your Information
We use your data to:
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Process and fulfil orders
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Communicate with you
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Improve our Website and services
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Send marketing emails (only with consent)
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Prevent fraud and enhance security
2.3 International Data Transfers
As we operate globally, your data may be processed outside the UK. We ensure appropriate safeguards are in place in line with UK GDPR requirements.
2.4 Sharing Your Data
We do not sell your data. We may share it with:
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Payment processors
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Delivery providers
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IT and website service providers
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Legal authorities where required
2.5 Data Retention
We retain your data only as long as necessary for legal, tax, and business purposes.
2.6 Your Rights
You have the right to:
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Access your data
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Request correction or deletion
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Restrict or object to processing
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Withdraw consent
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Lodge a complaint with the ICO
2.7 Cookies
Our Website uses cookies to enhance user experience and analyse traffic. You can control cookies via your browser settings.
2.8 Contact
For privacy-related queries: orders@mariehayes.net
3. RETURN POLICY
Effective Date: 07/04/2026
We want you to be happy with your purchase.
3.1 Returns
You may return physical items within 14 days of receiving your order in accordance with UK consumer law.
Items must be:
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Unused
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In original condition
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In original packaging
3.2 International Returns
Customers outside the UK are responsible for:
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Return shipping costs
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Any customs fees associated with returning goods
We recommend using a tracked service, as we are not responsible for lost returns.
3.3 Non-Returnable Items
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E-gift cards are non-refundable
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Physical gift cards cannot be returned unless faulty
3.4 Return Process
To initiate a return, contact orders@mariehayes.net with your order number and reason for return.
3.5 Refunds
Refunds will be processed within 14 days of receiving and inspecting returned items. Refunds will be issued to the original payment method.
3.6 Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
3.7 Faulty or Incorrect Items
If your item is faulty, damaged, or incorrect, please contact us within 7 days of delivery with photographic evidence where possible.
4. SHIPPING POLICY
Effective Date: 07/04/2026
4.1 Shipping Locations
We ship worldwide.
4.2 Processing Times
Orders are typically processed within 1–3 business days. During peak periods, processing times may be longer.
4.3 Delivery Times
Estimated delivery times:
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UK: 2–5 business days
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Europe: 5–10 business days
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Rest of World: 7–21 business days
Delivery times are estimates and not guaranteed.
4.4 Shipping Costs
Shipping costs are calculated at checkout based on destination and service selected.
4.5 Customs, Duties & Taxes
For international orders:
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Import duties, taxes, and customs fees may apply
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These charges are the responsibility of the customer
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We are not responsible for delays due to customs
4.6 Tracking
Where available, tracking information will be provided once your order has been dispatched.
4.7 Lost or Delayed Orders
We are not responsible for delays caused by postal services or customs. If your order is significantly delayed, please contact us and we will assist where possible.
4.8 Incorrect Addresses
Customers are responsible for providing accurate shipping information. We are not liable for orders shipped to incorrect addresses provided by the customer.
5. WHOLESALE POLICY
Effective Date: 07/04/2026
Marie Hayes offers wholesale purchasing for approved retail partners.
5.1 Eligibility
Wholesale accounts are available to:
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Registered businesses
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Retailers intending to resell Marie Hayes products in-store or online
We reserve the right to approve or decline wholesale applications at our discretion.
5.2 Pricing
Wholesale pricing is provided upon approval and may vary based on order volume and product type.
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Prices are confidential and must not be shared publicly
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Minimum order quantities (MOQs) may apply
5.3 Orders & Payment
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All wholesale orders must be paid in full prior to dispatch unless otherwise agreed in writing
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Orders are subject to product availability
5.4 Resale Guidelines
Wholesale customers agree to:
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Sell products in a manner consistent with Marie Hayes brand standards
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Not misrepresent the products or brand
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Not sell via third-party marketplaces (e.g. Amazon, eBay) without written permission
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Not advertise or sell products at a price lower than the retail prices listed on www.mariehayes.net
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Only run promotions, discounts, or sales events with prior written approval from Marie Hayes, unless such promotions align directly with official Marie Hayes sales or campaigns
Failure to comply with pricing and promotion guidelines may result in suspension or termination of the wholesale account.
5.5 International Wholesale
Wholesale partners outside the UK are responsible for:
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Import duties, taxes, and customs compliance
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Ensuring products meet local regulations
5.6 Shipping
Wholesale shipping costs and delivery times will be provided at the time of order. International shipments may be subject to customs delays.
5.7 Returns & Damages
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Wholesale orders are generally non-returnable unless items are faulty or incorrect
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Any issues must be reported within 5 business days of delivery
5.8 Termination
We reserve the right to terminate wholesale relationships at any time if these terms are breached.